Terms & Conditions – Cozy Inn Rooms

Effective Date: May 22, 2026

Welcome to Cozy Inn Rooms. These Terms & Conditions govern your use of the Cozy Inn Rooms website, booking services, communications, and other services provided through or in connection with our business.

By accessing our website, submitting an enquiry, communicating with us, or making a reservation, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or services.

1. About Our Services

Cozy Inn Rooms provides accommodation-related services and accepts booking enquiries and reservations through its website and available communication channels.

Information about rooms, availability, reservations, and related services may be provided through the website or directly by our team.

2. Use of the Website

You agree to use the Cozy Inn Rooms website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful purposes.
Provide false, inaccurate, or misleading information.
Attempt to gain unauthorized access to the website or its systems.
Interfere with the operation or security of the website.
Use the website to distribute malicious software or harmful content.
Copy or reproduce website content without appropriate permission.
Use automated tools to misuse or excessively access the website.

We reserve the right to restrict or terminate access where we believe the website is being misused.

3. Booking Information

When making a booking or enquiry, you may be required to provide accurate information such as:

Name
Phone number
Email address
Booking details
Guest information
Stay dates
Other information necessary to process your reservation

You are responsible for ensuring that all information provided is accurate and complete.

Providing incorrect information may affect your reservation or our ability to contact you.

4. Booking Confirmation

A reservation is considered confirmed only when Cozy Inn Rooms has provided confirmation through an accepted communication channel.

Confirmation may be provided through email, WhatsApp, phone, or another communication method used by Cozy Inn Rooms.

Customers should retain their booking confirmation and review all reservation details carefully.

5. Availability

All room reservations are subject to availability.

Submitting an enquiry does not necessarily guarantee that a room or reservation will be available.

Availability may change until the booking has been confirmed by Cozy Inn Rooms.

6. Pricing

Room rates and other applicable charges may vary depending on availability, dates, room type, promotions, and other booking conditions.

Prices communicated during an enquiry or booking process may be subject to confirmation.

Any applicable charges should be reviewed before completing a reservation.

7. Payments

Where payment is required to confirm a reservation, customers must complete the payment using the payment method or instructions provided by Cozy Inn Rooms.

Payment may be processed through third-party payment providers.

Customers are responsible for providing accurate payment information and completing any required payment verification.

8. Cancellation and Refunds

Cancellations and refunds are governed by the Refund & Cancellation Policy and any specific cancellation conditions associated with the booking.

Customers should review the applicable terms before confirming a reservation.

9. Changes to Reservations

Requests to modify a booking should be submitted as early as possible.

Changes may be subject to:

Room availability
Applicable booking conditions
Additional charges
Changes in room rates
Other restrictions

Cozy Inn Rooms cannot guarantee that every requested change will be available.

10. Guest Responsibilities

Guests are responsible for:

Providing accurate booking information.
Following applicable property rules.
Providing valid information required for the reservation.
Respecting other guests, staff, and property facilities.
Following applicable check-in and check-out requirements.
Taking reasonable care of the property and its facilities.

Guests may be responsible for costs associated with damage or loss caused by their actions, subject to applicable law and the hotel’s policies.

11. Prohibited Activities

Guests and website users must not engage in activities that are unlawful, abusive, fraudulent, or harmful to the property, staff, other guests, or the website.

Cozy Inn Rooms reserves the right to take appropriate action where such activity occurs.

12. WhatsApp Communication

Cozy Inn Rooms may use the WhatsApp API to communicate with customers regarding:

Booking enquiries
Reservation confirmations
Customer support
Booking updates
Other service-related communications

By contacting Cozy Inn Rooms through WhatsApp, you acknowledge that communications may be conducted through WhatsApp and are subject to WhatsApp’s own terms and privacy policies.

You may stop WhatsApp communication by contacting us directly.

13. Website Content

We make reasonable efforts to maintain accurate and useful information on our website.

However, we do not guarantee that all website information will always be:

Complete
Accurate
Current
Error-free
Available without interruption

Room images, descriptions, facilities, prices, and other information may change from time to time.

14. Third-Party Services

Our website may contain links, integrations, or services provided by third parties, including:

WhatsApp
Google Maps
Payment gateways
Analytics providers
Other service providers

Third-party services operate under their own terms and privacy policies.

Cozy Inn Rooms is not responsible for the content, availability, security, or privacy practices of third-party services.

15. Intellectual Property

Unless otherwise stated, the content available on the Cozy Inn Rooms website, including text, logos, graphics, photographs, design elements, and other materials, belongs to or is licensed to Cozy Inn Rooms.

You may not reproduce, distribute, modify, publish, or commercially exploit website content without prior permission.

16. Limitation of Liability

To the extent permitted by applicable law, Cozy Inn Rooms will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or services.

We are not responsible for circumstances outside our reasonable control, including interruptions caused by third-party service providers, telecommunications failures, internet issues, or other unforeseen circumstances.

Nothing in these Terms is intended to exclude any liability that cannot legally be excluded.

17. Privacy

Your use of the website and our services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information, including information provided through the website and WhatsApp.

18. Security

We take reasonable measures to protect our website and customer information.

However, no online service or method of electronic transmission can guarantee complete security.

Users are responsible for taking reasonable precautions when sharing information online.

19. Changes to These Terms

Cozy Inn Rooms may update these Terms & Conditions from time to time.

Changes may be made to reflect updates to our services, website, business practices, or applicable requirements.

The updated version will be published on this page with a revised effective date.

Your continued use of the website after an update means that you acknowledge the revised Terms, to the extent permitted by applicable law.

20. Governing Law

These Terms & Conditions shall be governed by the applicable laws of the jurisdiction in which Cozy Inn Rooms operates, subject to applicable legal requirements.

Any disputes arising in connection with these Terms or our services will be handled in accordance with applicable law.

21. Contact Us

If you have questions regarding these Terms & Conditions, bookings, cancellations, refunds, or our services, please contact Cozy Inn Rooms through the contact information available on our website.

Last Updated: May 22, 2026