Refund & Cancellation Policy – Cozy Inn Rooms
Effective Date: May 22, 2026
Welcome to Cozy Inn Rooms. This Refund & Cancellation Policy explains the general terms applicable to cancellations, booking changes, refunds, and related requests made through our website or through our customer communication channels.
By making a booking or submitting a booking request with Cozy Inn Rooms, you acknowledge that you have read and understood this Refund & Cancellation Policy.
1. Booking Cancellation
If you need to cancel a reservation, please contact Cozy Inn Rooms as soon as possible using the contact information provided on our website.
Cancellation requests may be submitted through the available communication channels, including phone, email, WhatsApp, or other methods provided by us.
The eligibility and amount of any refund may depend on the booking terms applicable to your reservation.
2. Refund Eligibility
Refunds may be available for eligible cancellations, subject to the terms and conditions of the specific booking.
The refund amount may depend on factors such as:
- The booking details
- The date and time of the cancellation request
- The applicable cancellation terms
- Whether the reservation is refundable or non-refundable
- Any applicable charges or deductions
Where a booking is subject to specific cancellation or refund conditions, those conditions may take priority over this general policy.
3. Non-Refundable Bookings
Certain bookings, promotions, special rates, or reservations may be non-refundable.
Where a booking is identified as non-refundable, cancellation may not qualify for a refund.
Customers are encouraged to review the applicable booking conditions before confirming a reservation.
4. Booking Changes
Requests to change a reservation, including changes to dates, guest details, or other booking information, should be made as early as possible.
Changes are subject to availability and may result in additional charges or other applicable conditions.
A booking change may also affect the original cancellation or refund terms.
5. Refund Processing
Where a refund is approved, Cozy Inn Rooms will process the refund using the applicable payment or booking process.
The time required for the refund to appear in the customer’s account may vary depending on:
- The payment method
- Payment gateway or financial institution
- Banking processes
- Processing times of third-party providers
Cozy Inn Rooms is not responsible for delays caused by banks, payment processors, or other third-party service providers.
6. Cancellation by Cozy Inn Rooms
In exceptional circumstances, Cozy Inn Rooms may need to cancel or modify a reservation.
Where this occurs, we will make reasonable efforts to communicate the situation to the affected customer and provide information regarding any available alternative arrangement or refund, as applicable.
7. No-Show Reservations
Failure to arrive for a confirmed reservation without prior cancellation may be treated as a no-show.
Any refund or credit for a no-show booking will depend on the applicable booking terms.
8. Refund Exceptions
Refunds may not be available where:
- The booking is non-refundable.
- The customer has already used the booked service.
- The customer fails to cancel within the applicable cancellation period.
- The customer does not arrive for the reservation.
- The booking terms specifically exclude refunds.
Any applicable exceptions will be communicated as part of the booking process wherever possible.
9. How to Request a Cancellation or Refund
To request a cancellation, booking change, or refund, please contact Cozy Inn Rooms through the contact details available on our website.
Please provide relevant booking information so that we can locate and review your reservation.
10. Policy Changes
Cozy Inn Rooms may update this Refund & Cancellation Policy from time to time.
Any changes will be published on this page with a revised effective date.
11. Contact Us
For questions regarding cancellations, booking changes, or refunds, please contact Cozy Inn Rooms using the contact information provided on our website.
Last Updated: May 22, 2026
